NPS Australia is a model for the other NPS branches
Nikon is a confusing company. The way the NPS (Nikon Professional Services) territories have been separated by the Japanese-corporate-groupthink causes a lot of confusion. I know it’s “just the way they do things,” but that is a sorry excuse from an old-style company that refuses to change and be more like, well, Apple. The way products are sold with distributors and middlemen that create this “grey-market” is absolutely perplexing to the well-meaning customer. I never get a “grey-market” iPad. Wherever I buy an MacBook, for example, I can take it into any Apple store around the world and get it fixed.
A few months ago I wrote a blog entry called “Bad Experiernce with Nikon Professional Services“. I’ve now put an update at the top of that blog entry with this sweet “exception” about NPS Australia!
If NPS does decide to change things up, they should put the team from NPS Australia in charge of the whole shootin’-match. These guys are awesome.
Thanks to my friend Alexia Sinclair and her new husband James, they hooked me up with NPS Australia while I was there with Tom. I had a problem with my 14-24mm lens. It would not reset the aperture between shots. The NPS Australia team got the lens, fixed it, and cheerfully delivered it to me in Melbourne a few days later. This is of course exactly what I would expect from a Professional Services organization. Compare this to dozens of multi-paragraph emails and countless confusing phone calls with other NPS branches, and, well, you get the picture.
(and thanks to all the other Big Camera Companies that contacted me during this dark period in my life… but I’m still staying with Nikon for now… your Australian outfit saved the day!)
Daily Photo – Through The Mists of Milford Sound
The mornings are the best in Milford Sound, I think. I’ve been here about seven times now. Even though I had one amazing sunset, I think that the mornings tend to have better luck for photos. Note this is all anecdotal, and I’ll be more sure after I visit 100 times, which I plan to do, by the way! It’s only a few hours from my home… I really have no excuse, do I?