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NPS Australia is Absolutely Awesome

NPS Australia is a model for the other NPS branches

Nikon is a confusing company. The way the NPS (Nikon Professional Services) territories have been separated by the Japanese-corporate-groupthink causes a lot of confusion. I know it’s “just the way they do things,” but that is a sorry excuse from an old-style company that refuses to change and be more like, well, Apple. The way products are sold with distributors and middlemen that create this “grey-market” is absolutely perplexing to the well-meaning customer. I never get a “grey-market” iPad. Wherever I buy an MacBook, for example, I can take it into any Apple store around the world and get it fixed.

A few months ago I wrote a blog entry called “Bad Experiernce with Nikon Professional Services“. I’ve now put an update at the top of that blog entry with this sweet “exception” about NPS Australia!

If NPS does decide to change things up, they should put the team from NPS Australia in charge of the whole shootin’-match. These guys are awesome.

Thanks to my friend Alexia Sinclair and her new husband James, they hooked me up with NPS Australia while I was there with Tom. I had a problem with my 14-24mm lens. It would not reset the aperture between shots. The NPS Australia team got the lens, fixed it, and cheerfully delivered it to me in Melbourne a few days later. This is of course exactly what I would expect from a Professional Services organization. Compare this to dozens of multi-paragraph emails and countless confusing phone calls with other NPS branches, and, well, you get the picture.

(and thanks to all the other Big Camera Companies that contacted me during this dark period in my life… but I’m still staying with Nikon for now… your Australian outfit saved the day!)

Daily Photo – Through The Mists of Milford Sound

The mornings are the best in Milford Sound, I think. I’ve been here about seven times now. Even though I had one amazing sunset, I think that the mornings tend to have better luck for photos. Note this is all anecdotal, and I’ll be more sure after I visit 100 times, which I plan to do, by the way! It’s only a few hours from my home… I really have no excuse, do I?

Through The Mists of Milford Sound New Zealand

Through The Mists of Milford Sound

Photo Information

  • Date Taken
  • Camera
  • Camera Make
  • Exposure Time
  • Aperturef/11
  • ISO160
  • Focal Length24mm (24mm in 35mm)
  • Flashflash did not fire, compulsory flash mode
  • Exposure Programaperture priority
  • Exposure Bias

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  • Casper van Zyl

    Wow! great shot and reflection,love that low mist in the mountains. Sorry to see you had problems and happy now you sorted things out. Have never experienced problems like you have but then don’t shoot a 1000 pics a week. Hope all runs smooth until your next gear change. Thanks for sharing.

  • susan ratcliff

    This is an awesome shot Trey – love it – reminds me of Alaska somehow – except the water is too smooth to be there!

  • Trey Ratcliff

    Thanks! :)

  • http://twitter.com/brentbusch Brent Busch

    Photog Mark Rebilas has had several issues with NPS in the past couple years. They finally made him mad enough that his lenses started turning white early this year.

  • Wayne Ervine

    I must say the Nikon agency here in South Africa is really on the ball. Very professional service, great staff, and very active in the community. They even sponsor regular free workshops with good presenters. Main reason I haven’t changed.

  • John Foster

    love the mood this shot conveys. I think Mitre Peak is the highest mountain straight out of the sea, over a mile high. Maybe someone can help with this! I know Hawaii has some awesome volcanic stuff going on?

  • http://www.facebook.com/Doriesmom Gail Stayton Moshier

    Beautiful photo, Trey. This is now my desktop background, I love it!!!! Have a wonderful day, everyone!!!

  • http://www.ahles.nl/ Patrick Ahles

    Very nice “dark” picture!

  • Trey Ratcliff

    Thanks – interesting to read your comments :)

  • Zach Wong

    It’s nice to buy directly from Apple, but one thing I really hate is the customer service, overall – a 90 day service pack, and then you have to pay ridiculous prices for maintenance for problems that never should have occurred. Even if you don’t get anything fixed (you just want to diagnose, say, a software problem), you have to pay $39 to even talk to a human! Otherwise, you get directed to Apple forums.

    I suppose it’s how they keep costs down, as they’re so big, and Apple people generally tend to not be as tech-savvy (that’s why they don’t like Windows, right? It’s more complicated), so I imagine they’d get lots of calls.

    But really, Apple should do better with customer service, imo.

  • Dee

    Visited Milfors sound. It is stunning!!
    http://yamkantravel.blogspot.com/

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