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Contact the Stuck in Customs Team

If you need to reach someone right away, please feel free to use one of the email addresses below. Someone from my team should respond promptly.

  • Customer Support : visit our Support page
  • Advertising & Sponsorships : advertising at
  • Image Licensing : Licensing Info
  • Business Partnerships : business at
  • Something unexpected & fun? : wildcard at

Use of images

All images are Creative Commons, Non-Commercial. Feel free to use images from the site on your blog, for fun and the like, but you must link to and give credit to Trey Ratcliff. Please visit the licensing page for detail on commercial use.

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  • Actorguy

    I’ve purchased your “bundle”, but I don’t know where to go to get it.

  • Richard

    Please provide specific camera settings for auto bracketing on the sony a7r

  • ankit

    Hi sir love ur work.
    I need to upgrade my gear and I have a idea of getting d750 or samsung nx1or canon 7d mark ii. Plz plz plz can u suggest me and I have subscribed to newsletters n waiting for hdr tutorial :)

  • Neilk

    Please update the iPhone for ios8 support and iphone 6 plus

  • Alex

    Hey Trey!

    I am starting a blog soon and needed a camera. Bad timing. Made me buy an a6000 and wanna get into this photography world. Really inspiring work and your tutorials are simple enough for a muggle to understand.

    Alex, a new subscriber

  • treyratcliff

    Thank you Alex! :)

  • Ita Daniels

    Hi Trey, after several ways to try and contact you with no replies, maybe this avenue? I have purchased your texture tutorial with textures on the 26th and received a receipt and nothing on how to access all this. Can you please email me at I
    am keen to get started!

  • Rick Diffley

    “The Arcanum” – I received my invitation on 12/2/14 to take part. Sadly, my plate is currently fulI. I retire in June 2015 and would welcome another invitation at that time. I updated my profile, leading with this new information. Felt that a more detailed note was polite vs simply declining the invite. Please share this with Angela Pan.

    Thank you!!

  • treyratcliff

    Cool okay – you may get another invite then! :)

  • Justin Cliffe

    Hi Trey. Visiting your part of the world (well Glenorchy) in February, so bought your Landscape Photography Tutorial Series: New Zealand series – it’s been inspirational and I’m looking forward to seeing it in real life!

    Many thanks.

  • treyratcliff

    Awesome – have fun here man! :)

  • joe crutchley

    HI. Great site. I also paraglide and i’ve been thinking about getting an A7 for use whilst in the air and on the ground. Would you think the stabilisation in version 2 would make the difference or would the (usually) good light be ok anyway for the version 1r? Enjoy your flying

  • Lindsay Dunlop

    Hi Trey! My name is Lindsay and I am hoping to get in touch with you on behalf of my business and life partner, Phi Vernon of Third Eye Arts ( Phi is a well-known photographer and illustrator in our community with an amazing eye and huge talent. He absolutely loves your work and has a very similar shooting style to yours. Basically, you are living our dream! Traveling the world to capture extremely high quality images of exotic locations, people and events is what we are working towards, and we would love to hear more about what inspired you to accomplish the things you have in the photography world, and how you overcame any adversities along your path. My email is I hope to hear from you soon! Safe and happy shooting!! :)

  • Robbie

    Aloha Trey, OMG I stumbled across your website and I love all the gorgeous photos you’ve taken and have shared with us. My husband and I are planning to visit Sydney, Melbourne, Tasmania, and New Zealand this year in late September thru mid October and read that we may be able to see the Aurora Australis if we’re lucky. Do you do any photo tours for capturing Aurora Australis? If not, I would appreciate any suggestions on when might be a good time to visit for that and where it would be easily accessible for us. Thanks in advance for your time, I hope to hear from you soon! Mahalo, Robbie

  • Veronika P

    I couldn’t find an appropriate email so I will try asking my question here. I would like to use one of your photos for LinkedIn. Would that be allowable under the licensing? Thank you!

  • Kereti Kanawa

    Kia Ora Trey, I’ve had hours of just looking at your shots, literally hours. I started taking shots about 10 years ago, and my sister pointed out a couple of Taniwha in the shots, disguised as tress, mountain tops, lakes. You have such a way of looking at things, and so many of your NZ shots are full of Taniwha. I’m thinking of doing a whimsical book, with shots like yours, and little Taniwha spirit stories that go with them. Thank you so much for sharing your talent. It furthers all of us fortunate to stumble across your works. Kia Ora !!!! P.S. Have you ever thought of going to the Faroe Islands?

  • Hans Van Camper

    The abandoned farmhouse is really abandoned now on this page.
    Maybe you can locate it again. :)
    Love all your pictures and am impressed by your way of explaining. HDR is so beautiful. Thank you so much.

  • Sfine88

    trey, this is steve fine, picture editor at flipboard; have been trying to get in touch with you with a cool new idea. can you email me? thanks

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